Terms & Conditions
- The prices are per apartment and day, including use of the indoor pool and sauna
- Plus overnight tax of EUR 1.50 per person / day (from the age of 15)
- Including water, electricity and heating costs
- Including free internet access (WLAN / WIFI)
- Including towels, bath towels and tea towels
- Including bed and table linen as well as sauna towels and bathrobes
High chair and cot on request
- Pets on request – flat rate per animal and day (without food) Euro 5, –
- In the main seasons (HS *) we generally offer our apartments for whole weeks (Sat-Sat)! Please inquire for a special regulation!
- Electric care bed, Sopur shower wheelchair, electric personal lifter and special mattress toppers on request – see additional equipment
- The popular summer card is included in the price from late May to mid-October.
- You save up to € 200 per person per week of vacation with this offer.
- The entire system (inside and outside) was designed to be completely accessible and wheelchair accessible! Also suitable for electric wheelchairs!
- Final cleaning: EUR 70 per apartment
Arrival: from 4:00 p.m.
Departure: by 10:00 a.m.
Down payment: After confirmation of your booking, a down payment of 30% of the agreed rental amount is due. The deposit should be received by the bank listed by us within 14 days of the date of the booking confirmation. Payments can be made via bank transfer, Maestro, MasterCard and VISA. We can only guarantee a booking once we have received your deposit. You will then receive a confirmation of your payment immediately.
Payment options: bank transfer (prepayment), cash payment on site, Mastercard / Visa and Maestro (cash dispenser)
1. Booking, contractual relationships, costs and terms of payment
You can make your booking by phone, in writing or by email to firstname.lastname@example.org. You will immediately receive a written reservation confirmation. The tenant must pay a deposit of 30% of the agreed rental amount to an account specified by us within 14 days of receipt of the booking confirmation. The contract between you and the barrier-free apartments Vive Diem is concluded with the receipt of the deposit. The outstanding balance of the rent to be paid must be credited to the Vive Diem account no later than two weeks before the start of the holiday, or can be paid directly in cash, as well as Visa, Master (Euro), or Maestrocard (Bankomatcard)! If there is no down payment to the account specified by us within 14 days, there is no reservation guarantee. If you are under the age of 18, we need a written declaration of consent and liability confirmation from the legal guardian for a booking.
2. Services and prices
The prices shown are daily prices for the entire rental property including furniture, normal energy consumption and everyday items. In the main seasons, the apartments are generally only given for entire weeks. The day of arrival and departure is Saturday, unless otherwise expressly stated or agreed. Additional services such as towels, bed linen and table linen are always included in the price! All-inclusive price for overnight stays, final cleaning, pet (s) as well as the use of the indoor pool and sauna (steam sauna) can be found in the respective offer and are usually billed together with the rental price.
There are special conditions for guests through travel agencies, but these have been contractually regulated with the respective travel agencies! Not included in the rental price and customers of travel agencies are to be paid to us on the spot in cash, additional services such as: final cleaning, local tax and pets.
3. Service and price changes
The description of our two apartments and the price calculation have been made with great care. There may be changes in price or performance. If this is the case, we will inform you at the latest when booking. If there are any differences between the homepage and the reservation confirmation, the agreements on the reservation confirmation apply. If significant changes in performance occur after the contract has been concluded, you can withdraw from the contract free of charge within five days of receiving the notification. Payments already made will be refunded immediately. Price changes up to 22 days before the start of the rental are expressly reserved for the following reasons: Increase or introduction of duties and taxes on certain services, change in exchange rates after conclusion of the contract. If a price increase is more than 10%, you have the rights under the previous paragraph.
4. Arrival and departure, shortening or extending the stay
The tenant is obliged to notify his arrival, the arrival should be between 4 p.m. and 7 p.m., the departure should be before 10 a.m. If you arrive later than 7 p.m., you must inform us in good time (you will find the addresses and telephone numbers in the reservation confirmation). If you are prevented by traffic jam, weather etc. and cannot take over the property as agreed, we will charge the entire rental price. The same applies if you leave the property prematurely. If you would like to extend your stay, please contact us in advance. We kindly ask guests who stay with us during the period of our free summer card to give us all names of fellow travelers and their dates of birth early (at least two days) so that the summer card is not unnecessarily delayed.
5. You withdraw from the contract
The tenant can withdraw from the lease free of charge up to 90 days before the arrival date. If this is the case, the deposit minus a processing fee of 15% of the rental amount will be refunded. If the tenant withdraws within 90 to 60 days before arrival date, the amount of the deposit paid. In the event of cancellation 60 days or less before the day of arrival or on the day of arrival itself, the entire rental price remains owed. The decisive factor is the arrival of your message at the landlord (the next working day is decisive on Sundays and public holidays). If we manage to rent the booked or canceled capacity to other guests, the cancellation fee will not apply. Any processing fees will be deducted from the deposit. We recommend taking out travel cancellation or cancellation insurance.
6. Replacement rental objects and termination of the contract by the Vive Diem holiday apartments
The barrier-free apartments Vive Diem is entitled to terminate the rental agreement without notice in the event of force majeure, war, strike, changed dispositions of the owners or similar compelling reasons. In this case, the rental advance payments will be reimbursed in full.
7. Obligations of the tenant
The rental property may only be occupied by the intended number of people (children and babies included). Additional persons can be rejected by us or charged separately on site. The rental property is to be used carefully. In doing so, consideration should also be given to neighbors, etc. If the tenant or co-user causes damage, this must be reported to us immediately. The tenant is liable for any damage caused by him or the co-users, unless they can prove that they are not to blame. The same applies if the apartment cannot be handed over to the subsequent tenants. Smoking is prohibited in both apartments, as well as in the indoor pool and in the sauna area!
8. Complaints, claims for damages, our liability
If you have a complaint, please contact us directly. The defect must be reported immediately; later complaints that arrive after departure can no longer be accepted. We accept no liability towards the tenant while he is living in the neighborhood. No insurance of any kind has been taken out for either the tenant or his property.
9. Choice of law and place of jurisdiction
Place of performance and jurisdiction for all legal disputes arising from the legal relationship between the landlord and the tenant is at the head office of the landlord. Price changes and errors are reserved. This legal relationship is exclusively subject to the provisions of Austrian law.